The growth explosion in the DSNP space is tempered only by the frustration associated with members who can (and do) switch throughout the course of the year. Holding onto these members is more challenging than maintaining those outside of the Dual Eligible space. In this, its first year, our Dual Eligible Member Loyalty Study chronicles the experiences that provide the best chances for long-term membership. It also tackles the services and benefits correlated with consumers who face hardships associated with Social Determinants of Health (SDoH).
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