Blog

Research for Diagnosing CAHPS and QRS Ratings

Medicare, CAHPS, Quality Rating System, QRS, comparisons, health plans, MAPD, ACA, Affordable Care Act, members, consumers, health insurance, experiences

List Scoring Examples for Medicare and Individual/Family Plans

List Scoring uses propensity scores enabling health plans to prioritize prospects, leads, and existing members based on the likelihood of their behaviors.

Understanding Rapid Disenrollment

Medicare, Advantage, MAPD, disenrollment, rapid, customer service, customer experience, member experience, consumer research, dissatisfaction

Marketing and Ad Testing — the Time is Right

Health insurance marketing - learn more about the importance of marketing message testing today.

Flexibility is Key to High Value Medicare Advantage Benefit Design

Medicare, seniors, shop, switch, CMS, regulations, Medicare Advantage, flexible, flexibility, benefits, benefit design, 2022, testing, response, scenarios

Social Determinants of Health and Convenience ER Use

Shows link between Convenience Emergency Room Use and Social Determinants of Health. Unnecessary ER use is linked to scarcity of resources.